ABSTRACT

The study was focused on the role of team work on employee performance. This chapter analyzed data collected from the field of research and verifies if the findings correspond with the research assertions such as research purposes, questions and hypotheses mentioned in chapter one and research methodology mentioned in chapter three. the information obtained through the administering of the questionnaire was analyzed using descriptive statistics.  the results were displayed on tables, expressed in percentages. In this study, 50 questionnaires were administered, a total of 50 questionnaires were returned constituting 100% return rate. the study was carried out to establish on the role of team work on employee performance. the results were presented using descriptive statistics.

The findings support existing literature emphasizing the critical role of communication in facilitating information sharing, coordination, and overall team effectiveness. While team cohesion showed a suggestive positive impact, collaboration did not demonstrate significant predictive power in this study. These results underline the importance of fostering strong communication channels and cohesive team dynamics to optimize organizational performance.

Future research could explore additional contextual variables or organizational settings to further refine strategies aimed at maximizing employee productivity and success. Organizations should prioritize the development of robust communication strategies. This includes implementing regular training programs focused on improving interpersonal communication skills among team members. Encouraging open dialogue, active listening, and clarity in communication channels can significantly improve information flow and team coordination (Pearce & Barkus, 2004). Leveraging digital communication tools and platforms can also facilitate seamless communication, especially in distributed or remote teams.

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

The idea or concept of teams has been applied many centuries ago. During the establishment and development of human civilization, that is why it is a very valuable and important concept in any occupational and developmental teamwork is a precise organizational measure that shows many different features in all types of organizations including Non-profit. Mulika(2016),Conti and Kleiner(2010) all reported that teams offer greater greater participation, challenges and feelings of accomplishment. Team building, planning events and activities have the potential to bring the people you employed to a strong sense of direction, workable plans and solutions, a powerful feeling of belonging with and on the team and clear strategic customer-focused value. Poor team building and planning sessions bring disillusionment, low morale and negative motivation of the entire organization.They fail to deliver the results expected. Organizations flounder with little strategic direction. Everyone works hard, but, usually on the wrong task and goals. Employees take baby steps toward accomplishing key action items and nothing important is finished (Husain, 2011). Team work is the ability to work together towards a common vision. Teamwork is a fuel that allows common people to attain uncommon results. Collective action is widely recognized as a positive force for  teamwork in any organization or institution to succeed. Teams enable individuals to empower themselves and to increase benefits from cooperative work engaged on as a group. Getting together with others also can allow individuals to better understand the importance of teamwork and how the organization operate as well as promote the culture of teamwork success. Without teamwork houses take long to build, government collapse and companies are outshined by their competitors in the market.

Teamwork is a small number of people with complementary skills who are committed to goals and the approach they hold themselves mutually accountable. Large desire goals usually require that people work together, so teamwork has become an important concept in organizations. Effective teams are intermediary goal toward getting good results. Industry training and cross training to help people to work together more effectively and to accomplish shared goals whether colleagues are present or absent.

Through teamwork, members are able to share knowledge and experience in the best interest of the team. It encourage attitudes and behavior that respect and value diversity. Teamwork promotes a culture where staffs are encouraged to develop without fear of blame and provides the opportunity to deliver results skills for high performance. Teamwork gives team members the communication, discussion and decision-making skills they need to build and maintain a positive social environment.

Teamwork is an integral aspects of an organizational life cycle as well as a prominent feature of modern organizations (Mijakoski et al., 2018), one of the key features of a team is that “members working independently and being jointly accountable for performance goals” (Adil., 2015, porter, 2008), however, recent literature has opined that leadership behavior in promoting and championing a change initiative plays a substantial role in observing organization overall effectiveness (Muiki, cuemmerer, and Heggde, 2015). In other words, task performance represents a workers ability and personal drive to work harder and better to meet organizational objective on time. Similarly, other authors (Ahmad, Manzoor, et al 2017) have also found that teamwork enhances employee morale and productivity

The essence of teamwork adopts the principles of reducing and breaking workload in to pieces of work for everyone to take part (AI Salman and Zubair, 2016). Recent studies show that working in teams could lead to individually (Jones, Richard, Paul, Sloane and Peter, 2017). This change of working in teams. Instead of working alone requires employees to co-operate, segment information.

Generally, the collaboration amongst the members of a team represents a supportive force for teamwork in any business organization, as it enables workmates to work together, side by side, towards realizing the organization performance related objectives.

According to Abdulle and Aydintan (2019) teams and team thinking have been around for years at companies such as (Iftikhar, 2017) examined that managers discovered the large body of research indicating that teams can be move than the tradition corporate structure for making decisions quickly and efficiently. He further said that teams needed for the restructuring and reengineering processes of the future giving instances that are simple changes like encouraging input and feedbacks from workers on the line make dramatic improvement and said that teams are replacing Individuals as the basic building blocks of organization-French language television programs has shifted to team-based projects giving more recognition to teams than individuals companies are not just looking for technical ability but looking for people who can work on teams and solve problems.

Even from the time of creation, God applied the concept of teamwork when he said,”let us make man in our own image”(Genesis1:26). This statement brings out the fact that God in the creation process work with other heavenly beings hence the essence of team in bringing productivity “man”.

Hence companies have to encourage teamwork in order to gain competitive advantage because its base where new ideas come from. To employees teamwork is seen as constituting a larger group of people that what job position describes. The essence of teamwork is that workload is broken for everyone to take part.

The backward development in organizations today can be attributed to inadequate teamwork among workers in an organization which in the long run affects the performance of the organization. Huge amount of money is also lost due to teamwork inadequacies which to say the least, drains the organizations meager resources with its far-reaching and attendant consequences on the development of the organization.

However, without trust and communication the team will have difficulty functioning effectively. This is the gap the study tried to fill through concentrating on five factors of teamwork effectiveness, including effective communication, level of trust, interpersonal skills, team cohesiveness and accountability.

Many studies investigated the effects of teamwork on employees performance. These include the studies of(Mulika, 2016).Conti and Kleiner(2010), Abdulleand Aydintan (2019), of Phina,et al.,(2018), Sanyaland Hisam, (2018), Khan and Mashikhi (2017), Iftikhar and Manzoor,(2017), Septiani and Gilang,(2017), and Zubair (2016),(Husain,2011),(Mijakoski et,al.2018),(Adil.,2015,Porter, 2008), (Muiki, Cuemmerer, and Heggde, 2015), (Ahmad, Manzoor, et al 2017), (AI Salman and Zubair, 2017), (Jones, Richard, Paul, Slone and Peter, 2017) All of these studies indicated that teamwork has a positive significant effect on the performance of employee in the different organization invested in these studies.

1.2 Statement of the problem

Azire Cooperative Credit Union Ltd Bamenda is a financial institution located in Bamenda, Cameroon. It offers a wide range of financial services including savings accounts, loans, and investment opportunities to its members.The credit union is focused on providing financial empowerment to its members and supporting the local community through various social and economic development initiatives. Azire Cooperative Credit Union Ltd Bamenda is committed to promoting financial inclusion and improving the livelihoods of its members and the community at large. However AZICCUL has failed in recent times due to poor employee performance. study shows that Azire Cooperative Credit Union has struggled with inefficiencies in communication, low morale and motivation, missed opportunities for collaboration and innovation, decreased productivity, poor customer service, increased turnover, missed targets and goals, and conflict and tension in the workplace. These issues are all indicative of a lack of effective teamwork within the credit union. The union has tried to cope with these challenges but with little success because they seem to use different approaches to the problems at hand. Reports shows that, there have been conflicts within the firms due to lack of team cohesion within the employees where everyone fights for themselves. It is against this backdrop that we want to investigate the role of team work on employee’s performance of AZICCUL. We want to know if their failures in addressing pressing issues can be attributed to lack of team work and how teamwork can be the solution to finding ways to curb the troubles which the Company is facing at the moment.

1.3 Research Questions

Main Research Question​

What is the role of teamwork on employee’s performance in AZICCUL?

Specific Research Questions

1. How does Team communication influence Employees Performance in AZICCUL?
2. To what extent does team cohesion influence Employees Performance in AZICCUL?
3. How does collaboration influence Employees Performance in AZICCUL?

1.4 Research Objectives

Main Research Objective

To investigate the role of teamwork on Employees Performance in AZICCUL

Specific Research Questions

The Specific Objectives are to;

1.Evaluate the role of Team communication on Employees Performance in AZICCUL

2.Aanalyze the influence of team cohesion on Employees Performance in AZICCUL

3.Analyze the effect of collaboration on Employees Performance in AZICCUL

1.5 Research Hypotheses

They will be stated in a null form

1.Team Communication has no statistical significant role on Employee’s performance in AZICCUL.

2. Team cohesion has no statistical significant influence on Employee performance in AZICCUL.
3. Collaboration has no statistical significant influence on Employee Performance in AZICCUL.